CLIENTS' CHARTER
We pledge to develop and enhance the utilisation of forest resources and produces on a sustainable basis through research, development and application.
| No. | Clients’ Charter 2025 |
|---|---|
| PP 1 | 100% notice of acceptance of consultancy services to FRIM Inc and research officer involved within 5 working days. |
| PP 2 | 100% project’s end reports sent to funder within 3 months of project completion. |
| PP 3 | Payment for bills and invoices processed within 14 working days upon receipt of a complete documentation. |
| PP 4 | 100% test reports submitted to clients within stipulated period. |
| PP 5 | 100% service reports submitted to clients within stipulated period. |
| PP 6 | Feedback on complaints and inquiries provided within 5 working days. |
| PP 7 | News for FRIM portal uploaded within 24 working hours. |
| PP 8 | Feedback on application for industrial training/ attachment is given within 5 working days. |
| PP 9 | Feedback on application for rental of building/ area/ equipment is given within 3 working days. |
| PP 10 | 100% purchased items delivered to customer within stipulated time |
| No. | Target | Achievement / Month | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Jan | Feb | Mar | Apr | May | June | Jul | Aug | Sept | Oct | Nov | Dec | ||
| PP 1 | 100%; 5 days | 100% | |||||||||||
| PP 2 | 100%; 3 month | NA | |||||||||||
| PP 3 | 14 days | 100% | |||||||||||
| PP 4 | 100%; stipulated period | 100% | |||||||||||
| PP 5 | 100%; stipulated period | 100% | |||||||||||
| PP 6 | 5 days | 100% | |||||||||||
| PP 7 | 24 working hours | 100% | |||||||||||
| PP 8 | 5 days | 100% | |||||||||||
| PP 9 | 3 days | 100% | |||||||||||
| PP 10 | 100%; stipulated period | 100% | |||||||||||
Achievement of FRIM Clients’ Charter 2024
| No. | Target | Achievement / Month | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Jan | Feb | Mar | Apr | May | June | Jul | Aug | Sept | Oct | Nov | Dec | ||
| PP 1 | 100%; 5 days | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| PP 2 | 100%; 3 month | NA | NA | 50% | NA | NA | 100% | NA | NA | 100% | NA | NA | 100% |
| PP 3 | 14 days | 100% | 99.73% | 100% | 100% | 99% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| PP 4 | 100%; stipulated period | NA | 99% | 99% | 99% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| PP 5 | 100%; stipulated period | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| PP 6 | 5 days | 100% | 100% | 100% | 100% | 98% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| PP 7 | 24 working hours | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| PP 8 | 5 days | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| PP 9 | 3 days | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| PP 10 | 100%; stipulated period | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
